Problem Report

Please fill in this form carefully. The more information we receive from you, the better we are able to deal with your problem. The entering fields marked with a * need to be filled in, the others are optional.
The form contains a "Tools/Interfaces/Driver" and a "Protocol Software/CANopen Master API" part. It might be possible that some parts do not apply.

Company:

Salutation:
MrMrs
Forename:*

Surname:*

Street:*

Postal Code:*

City:*

Country:*

Phone:

Fax:

E-Mail:*

Detailed description of the problem:*


Tools / Interface Cards / Driver

---

Computer Type:
Please selectPCLaptop
Operating System:
Please selectWindows Vista 32 BitWindows Vista 64 BitWindows XP Service Pack 2Windows XP Service Pack 1Windows XPWindows 2000 Service Pack 2Windows 2000 Service Pack 1Windows 2000Windows NT 4.0 Service Pack 6Windows NT 4.0 Service Pack 5Windows NT 4.0 Service Pack 4Windows NT 4.0Windows MEWindows 98 second EditionWindows 98Windows 95Linux
Hardware:
Please selectiPC-I 165/PCIiPC-I 320/PCIiPC-I 165iPC-I 320iPC-I 320/104USB-to-CAN compactUSB-to-CANUSB-to-CAN IItinCAN V2tinCAN V3tinCAN V4tinCAN161byteflight-CardCAN@net/VCICAN@net/GenericCAN@net II/VCICAN@net II/GenericPC-I 04/PCIPC-I 04/104PC-I 03CANdy liteCANdyCANcorderCANbridgeCANblue/VCICANblue/GenericiPC-I XC/PCIiPC-I XC/PCIeiPC-I XC/PMCCANcorder TeleControlCANcorder StandardCANcorder MMC TeleControlCANcorder MMC StandardCAN RepeaterCAN-CR200CAN-CR220CAN-CR210/FOFlexRay CCM
Serial Number:

Driver Version (VCI):
Please selectVCI Version 3.1.4.1784VCI Version 3.1.2.1681VCI Version 3.1 BETAVCI Version 3.0VCI Version 2.18.0.1813VCI Version 2.16 + Service Pack 2VCI Version 2.16 + Service Pack 1VCI Version 2.16VCI Version 2.14VCI Version 2.12 (Windows 2000)VCI Version 2.12 (Windows NT)VCI Version 2.12 (Windows 95/98/ME)VCI Version 2.10 (Windows 2000)VCI Version 2.10 (Windows NT)VCI Version 2.10 (Windows 95/98/ME)VCI Version 2.09 (Windows NT)VCI Version 2.09 (Windows 95/98)VCI Version 1.17 (Windows NT)VCI Version 1.17 (Windows 95/98)VCI Version 1.15 (Windows NT)VCI Version 1.15 (Windows 95/98)

HW-Test in the IXXAT Interfaces Applet (System control) run successfully

miniMon can initalize the card

miniMon can send and receive

Own developments
Compiler:


Use of IXXAT Tools
Kind of tool

canAnalyser:
please selectMultibusAnalyser V 2.5.14.1488canAnalyser V 2.5 profcanAnalyser V 2.5 litecanAnalyser V 2.4 profcanAnalyser V 2.4 litecanAnalyser V 2.0 profcanAnalyser V 2.0 litecanAnalyser V 1.84 profcanAnalyser V 1.84 litecanAnalyser V 1.82 profcanAnalyser V 1.82 litecanAnalyser V 1.80 profcanAnalyser V 1.80 litecanAnalyser V 1.72 profcanAnalyser V 1.72 litecanAnalyser V 1.61canAnalyser V 1.60canAnalyser V 1.50other
CANopen ConfigurationStudio
please selectCANopen Configuration Studio V1.3.7CANopen Configuration Studio V1.3.8CANopen Configuration Studio V1.3.9CANopen Configuration Studio V1.3.10CANopen Configuration Studio V1.4.0other
Other:

Serial Number:

Poblem Modul:

Version of the Modul:


Protocol Software / CANopen Master API

---

Protocol (e.g. CANopen, DeviceNet)

Version (e.g. Slave D, Master/Slave)

CANopen Master API Version
Please selectCANopen Master API V 2.18CANopen Master API V 2.21CANopen Master API V 4.0.8CANopen Master API V 4.0.10CANopen Master API V 4.1CANopen Master API V 5.0CANopen Master API V 5.1other
Serial Number:

Order Code

Development environment

Data protection declaration * I agree, that my personal data and my e-mail address will be processed and used according to the data protection declaration

All entries marked with * are mandatory.