HMS PRODUCT RETURN POLICY

Defects in the product delivered

HMS will free of charge resolve defects in the product delivered which are due to defects in material, design or manufacture. HMS may instead of rectifying the defect supply a new product free of defects or repay the purchase price.

Should the customer complain of a defect and it then be found that there is no defect for which HMS is liable, HMS is entitled to full payment for work and for costs which the customer’s incorrect complaint has caused to HMS.

HMS will charge the customer for the repair of damages which are caused by the customer through the misuse of the product, even if the product is still under warranty.

Guarantee Commitment
HMS has a guarantee commitment according to HMS General Terms and Conditions (HMS GTC15) for defects in the product (if nothing else has been previously agreed).

Anybus Embedded and IXXAT products
HMS has a warranty period of 12 months from HMS shipment date.

Anybus Gateways, eWON Netbiter products and EtherNet/IP linking devices
HMS has an extended guarantee of 36 months from HMS shipment date. This extended guarantee includes 1SICANopen and CM CANopen.

 
Transport 
Please send the device together with the return delivery note to the address that is mentioned in the packaging slip from the RMA request. If nothing else has been previously agreed, the customer pays for the freight to HMS, while HMS pays for the return freight to the customer, according to the HMS GTC15 delivery terms.
Return shipments are delivered with DHL, "CIP". If you cannot use DHL for product returns then please state this in the "Description" box when registering your case in the RMA Portal.

Repair outside of warranty
In case a repair of a product outside warranty is requested, please choose “Service case (Rework and update)” in the “Case type” box when registering your RMA case in the Portal. For repairs we charge 90 EUR for the troubleshooting and then 90 EUR per started hour of work plus parts. We normally return with DHL, and the freight cost for repairs and updates will be charged to the customer.

Rework and update of products
In case you wish to update or rework products you should contact your HMS sales representative for a quotation.

Once you have accepted the quotation, you need to register a Product Return case in the RMA Portal and attach the quotation as a file to your registration. By doing so you also indicate that you accepted the quotation.